Shipping policy
Last updated: 15 August 2026
Processing and production
Many Marante products are made to order.
An order may therefore require production before it can be dispatched.
Production time depends on factors including:
- the product ordered;
- personalization;
- current production volume;
- the suitability of customer-uploaded files;
- whether we need additional information from the customer.
Estimated production and delivery times shown on our website are estimates unless a specific delivery date has expressly been agreed.
Shipping costs
Available shipping options and shipping prices are displayed during checkout where applicable.
Customers will be informed of delivery charges payable to Marante before confirming the order.
EU consumer rules require the total price, including delivery and related charges, to be disclosed before purchase.
Delivery times
Once an order has been dispatched, delivery time depends on the carrier, destination and shipping service selected.
Unless a different delivery time is agreed with the customer, consumer goods should generally be delivered within 30 days of conclusion of the contract under EU rules.
If an order cannot be delivered within the agreed period, we will handle the situation in accordance with applicable consumer law.
Tracking
Where the chosen delivery method includes tracking, tracking information will normally be provided after dispatch.
Tracking updates are provided by the carrier and may not always update immediately.
Delivery responsibility
For consumer purchases, Marante remains responsible for loss or damage during shipping until the goods are received by the customer or a person designated by the customer, except where applicable law provides otherwise.
If tracking shows an issue or a parcel appears lost, contact:
We will investigate the shipment with the carrier where appropriate.
Damaged parcels
If a parcel arrives visibly damaged, please photograph:
- the shipping package;
- shipping label;
- internal packaging;
- damaged product.
Contact contact@marante3d.com as soon as reasonably possible.
Do not dispose of the packaging until the issue has been reviewed.
Incorrect addresses
The customer is responsible for providing an accurate and complete delivery address.
If you notice an address error before dispatch, contact us immediately.
We will attempt to correct it where possible.
Once a parcel has been handed to a carrier, address changes may no longer be possible.
If a parcel is returned because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the parcel is sent again, where permitted by law.
Unclaimed parcels
If an order is returned to us because it was not collected from the carrier or collection location within the carrier's holding period, contact us to arrange redelivery.
Additional shipping costs may apply if the failed delivery was caused by circumstances attributable to the customer.
International shipping
Where we offer shipping outside Croatia, delivery times vary by destination.
For orders shipped outside the European Union, customs authorities may impose:
- import duties;
- VAT or other local taxes;
- customs-processing charges;
- carrier handling charges.
Where such charges are not collected by us during checkout, they may be payable by the recipient.
Marante does not control customs-processing times or charges imposed independently by foreign authorities.
Delivery restrictions
We reserve the right not to offer delivery to countries, regions or addresses that cannot reasonably be served by our available carriers.
Available destinations will normally be shown during checkout.
Contact
Shipping questions: